Customer Service Network

The Customer Service Network has now been replaced by the Front Line Advisory Group [FLAG] in 2009.

FLAG has been formed as a joint initiative between the Student Advice Program and Future Students Undergraduate and replaces the Customer Service Network. The Co-chairs for FLAG are Liz Tinkler, Office of Admissions and Justine Jones, Student Advice Program. Administrative support is provided by Will Khammy, Office of Admissions.

The Front Line Advisory Group [FLAG] is an initiative that utilises expertise of front line staff across the University of Melbourne, and recognises their contribution to the Melbourne Student Advice Model. It comprises representatives from all Student Centres and Graduate Schools, as well as other key stakeholders, and aims to address a series of high-level front line and customer service issues by way of grass-roots discussion, competitor research, and feedback to managers.

FLAG will comprise a core group of front line representatives from each Student Centre and Graduate School. Representation from the Information Centre, International Centre, Melbourne Graduate School of Research, the University of Melbourne Student Union and Graduate Student Association, Student Administration, Information Services and Libraries will also be invited. Representatives are to be nominated by the manager of each respective area.

The meeting dates are:

• March 24 | Agenda | Minutes | University of Melbourne's Information Centre Front Desk snapshot | Blank front desk snapshot template
• April 28
• June 30
• September 29
• October 27
• November 24

Meetings will be held at the Cussonia Court Rooms at either 10 to 11am or 12 to 1pm.

Front line staff members not selected to be representatives are, instead invited to attend the conferences that will be organised in addition to the meetings. Currently, there is a half-day conference planned for June 2nd.

For any enquiries regarding FLAG membership, meetings and conferences, please contact Will Khammy at wkhammy@unimelb.edu.au