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Quality Management

University Strategic Plan:

To achieve continuous quality improvement in the academic and executive management and administration of the University.

Disability Related Issues:

Integrating the Disability Action Plan into University Processes

The success of this Disability Action Plan hinges significantly on the ability of the University to integrate its objectives into a variety of operations. The management of disability issues is the responsibility of all departments. If the Action Plan is not effectively integrated into the planning of all departments there is a strong likelihood that the Plan will not meet all of its objectives.

Disability Liaison Unit Management Processes

The Disability Liaison Unit has the primary responsibility for meeting the needs of students with disabilities. There is scope to improve feedback mechanisms between the University and students through Disability Liaison Unit management systems.

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Goals and Targets

6.1 Faculty policy and planning processes include goals and targets consistent with the Disability Action Plan.

	Strategy	Method	Measure	Timeframe	Responsibility
6.1.1	Targets and strategies developed for the Disability Action Plan are included in Faculty annual Operational Planning processes.	Disability Action Plan reviewed during planning preparations.	Specific goals and targets of the Disability Action Plan are addressed by the specified timelines.	Continuing	Deans of Faculties
6.1.1				Continuing	Faculty General Managers

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6.2 Administrative departments' policy and planning processes include goals and targets of the Disability Action Plan.

	Strategy	Method	Measure	Timeframe	Responsibility
6.2.1	Targets and strategies developed for the Disability Action Plan are included in the Divisions' annual Operational Planning process.	Disability Action Plan reviewed during planning preparations.	Specific goals and targets of the Disability Action Plan are addressed by the specified timelines.	Continuing	Vice-Principals
6.2.1				Continuing	Senior Vice-Principal

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6.3 Students with disabilities are provided with opportunities to inform the University of disability-related issues.

	Strategy	Method	Measure	Timeframe	Responsibility
6.3.1	Quality assurance processes reviewed to ensure that students with disabilities can independently and anonymously provide feedback to the University on their educational needs.	All student feedback instruments are available electronically.	Students are able to independently and anonymously complete all student feedback instruments.	2005	Chair, Teaching and Learning Quality Assurance Committee
6.3.1				2005	Director, University Planning Office
6.3.2	Students provided with opportunities to inform the University of disability-related issues.	An annual public forum on disability issues is held.	Annual forum is held.	Continuing	Manager, Disability Liaison Unit
6.3.2		Information on University feedback mechanisms is available for students with disabilities.	Annual forum is held.	Continuing	Manager, Disability Liaison Unit

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Academic Enrichment ServicesDisability Liaison Unit

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Quality Management

Goals and Targets

6.1 Faculty policy and planning processes include goals and targets consistent with the Disability Action Plan.

6.2 Administrative departments' policy and planning processes include goals and targets of the Disability Action Plan.

6.3 Students with disabilities are provided with opportunities to inform the University of disability-related issues.

Academic Enrichment Services
Disability Liaison Unit