Student Grievance Procedures
Introduction
There are two sets of procedures for resolving general student grievances at the University. Firstly, there is the Student Grievances Policy which covers all students.
For the full procedures, go to Student Grievance Procedures.
Secondly, there are procedures for PhD students' grievances. For these, visit:
W: http://www.gradstudies.unimelb.edu.au/phd/enrolcandid/phdhbk/candidature/grievances.html
This summary is intended for all students. The PhD procedures differ only at the stage of lodging a formal grievance. The slight difference for PhD students at the formal stage is highlighted.
Advice
If you are thinking of pursuing a grievance about anything covered by these procedures, it is a good idea to get advice first. Faculties have staff who are there to advise particular groups of students, such as First Year Co-ordinators or Postgraduate Co-ordinators. Other places to get advice are:
| Service | Website | Telephone |
|---|---|---|
| Student Services: | http://www.services.unimelb.edu.au/ | |
| International Student Services: | http://www.services.unimelb.edu.au/international/ | 8344 4505 |
| Student Union Advisory Service: | http://union.unimelb.edu.au/advocacy/ | 8344 6546 |
| Postgraduate Association Advisory Service: | http://www.umpa.unimelb.edu.au/advice/indexcounsel.html | 8344 8657 |
| Centre for Indigenous Education: | http://www.indigenous.unimelb.edu.au/ | 8344 7722 |
| Disability Liaison Unit: | http://www.services.unimelb.edu.au/disability/ | 8344 7968 |
Who is Covered
All students at the University of Melbourne are covered, including those at campuses other than Parkville and those at other places such as research centres, hospitals and other placements.
The procedures can be used by an individual or by a group of students.
What is Covered
Students can pursue a grievance about any action or decision by any member of staff or committee if they seriously think that they have been unfairly disadvantaged.
What is Not Covered
These procedures cannot be used to complain about:
- Discrimination
- Bullying
- Sexual harassment
There are separate procedures to deal with these matters. Links to detailed information about the procedures are in University Procedures for Specific Issues.
NOTE: These procedures cannot be used if you simply disagree with an assessment grade. If you are unhappy with a particular mark, contact your faculty for an explanation and possible review of your mark.