Making an appointment
New to the health service
First time attendants to the health service are required to fill in information forms pertaining to their medical history. The forms can be downloaded below. We also request information about your family medical history to ensure we are aware of hereditary or genetic medical issues. This information will form part of your medical record at the Health Service, and the strictest confidentiality is upheld.
These forms can be printed off, filled out and bought with you to your appointment, or you may fill them out at the health centre. To ensure you bring all required cards and information, please refer to requirements for patients.
- PATIENT INFORMATION FORM (16KB | PDF)
- HEALTH SUMMARY FORM (69KB | PDF)
Requirements for patients
Patients are required to bring their relevant documentation;;
- Student or staff card
- Local students or staff members please bring you Medicare card.
- If you are still on your parents' Medicare Card you can apply for one of your own at any Medicare office - all you require is your birth certificate, passport or drivers licence. For further information please refer to the Medicare website.
- International students or staff members, please bring your OSHC Worldcare card or information pertaining to other medical insurance provider.
- You can also authorise your medical records to be transferred from your previous doctor to a doctor at the University Health Service. This way your full medical history can be available to the doctor at our service.
Appointments
The Health Service provides an appointment based system for the convenience of patients and to minimise waiting time.
For those patients who have an urgent health issue that needs addressing before the next available appointment on another day, we usually have an ‘urgent’ clinic available. No appointments are made for this clinic and patients are seen in order of attendance for their urgent matter only. If you have other health concerns you will need to make a future appointment.
Fees for UoM students
- Students with a current Medicare card are bulk-billed
- Students with OSHC Worldcare are direct billed to the insurance company
- Students with other overseas insurance cover pay their fee on attendance and claim the rebate from their insurance provider.
Students who are registered on their parents' Medicare cards are strongly advised to apply for a card of their own. You can apply for your own card at any Medicare office. You will need some form of identification such as your birth certificate or passport. Please refer to Medicare website for more information.
If this is your first time attending the service, please refer to the 'New to the health service section', above, for more information.
For more information on fees for International students please refer to the International Students section
Fees for non-UoM students
Students of other universities are also welcome to utilise the UoM health service. You are required to bring your university student card as well as your Medicare card.
Non-University of Melbourne students are charged a discounted fee. A portion of this fee can either be refunded through Medicare if you are a local student, or international students can have this fee reimbursed through your insurance provider such as OSHC Worldcare.
For more information please contact the UoM Health Service
Fees for UoM staff
Medical consultations for UoM staff are charged at a discount to private billing fees and will entail full payment at the time of consultation. EFTPOS and credit card facilities are available in the practice. If payment is not received on the day of service an additional non payment fee of $ 10.00 will be charged.
University staff with a Health Care Card will continue to be bulk-billed for these consultations.
Staff may also choose to provide their bank details at the time of consultation ie. 6-digit BSB and account number. This will ensure that payment of the Medicare rebate component for the consultation will be credited to their bank account within two working days.
After Hours
If you need health care outside University Health Service operating hours, we employ a locum service that will arrange for a doctor to visit you at your own home. The locum service charges private fees which may not be fully covered by Medicare or OSHC Worldcare. The phone number for this service is +61 3 9429 5677.
Otherwise, see Emergency Contacts for the inner-city public hospitals that provide care twenty-four hours a day.