On Arrival Services for Interstate and International Students (OASIIS)
New incoming interstate and international students, including Study Abroad and Exchange students, who have accepted an academic offer to The University of Melbourne can apply for the following services:- Airport Reception
- Temporary Accommodation Assistance
- Long-term Housing Assistance
- Airport Reception - Arrival Instructions
Applications must be submitted online via OASIIS .
If you request Airport Reception and/or Temporary Accommodation assistance, you must apply at least 72 hours before you leave your country/state.
If you wish to change your arrival details or add more information to your housing application, you may return to OASIIS at a later date.
If you have any questions about On Arrival Services, email: arrival-services@unimelb.edu.au.
Airport Reception
Airport Reception is available to commencing interstate and international students, including Study Abroad and Exchange students, arriving at Melbourne Airport (Tullamarine).
This service is free from the airport to the CBD, Parkville and surrounding suburbs and areas. Students travelling to further regions will need to pay an additional fee. A fee will also be charged for each additional passenger. If you are travelling with more than two people, it may be cheaper to catch a taxi from the airport (approx AUD$50).
TOGOTO Pty Ltd is a shuttle-bus service used for Airport Reception. If you need to advise of a flight delay or change outside working hours, you must telephone TOGOTO (the Airport Reception shuttle service) on +61 3 9386 9182.
If you request Airport Reception, but do not use it on arrival, you may be charged a fee.
Luggage Restrictions
TOGOTO have restrictions on the amount of luggage transported. Restrictions are guided by standard airline luggage limits and excess baggage will not be taken. TOGOTO are unable to wait for you if you have baggage arriving by freight. If you intend to bring large luggage items, such as surfboards, bicycles or large musical instruments, you are advised to seek alternative transport.
top of pageTemporary Accommodation
Some students prefer to wait until they arrive in Melbourne before choosing long-term housing. Other students may have organised housing that will not be available for some weeks after they arrive. In either case, the University can arrange Temporary Accommodation for new incoming interstate and international students, including Study Abroad and Exchange students. Students are responsible for all accommodation costs.
Temporary Accommodation should be requested prior to your arrival in Melbourne. Up to three nights accommodation can be booked in a budget hotel that is located close to the University. If you wish to extend your stay, you can do so directly with the hotel once you arrive in Melbourne (availability permitting). Hotel rates start from AUD $45 per night.
Long-term Housing
When choosing long-term housing, it is important to consider a range of factors, including your budget, location, transportation costs and the type of housing arrangement you would like to live in. Refer to the Housing Guide in the University Offer package or visit the Student Housing Services website for more information on tenancy advice, suburbs in Melbourne, housing options and costs.
Study Abroad and Exchange students may apply for housing at the Residential Colleges for the duration of their stay (one or two semesters) online via OASIIS.
Airport Reception - Arrival Instructions*
*Please note these instructions are only relevant to students who have lodged an application on OASIIS and have received a CONFIRMATION email from Arrival Services staff that the service has been arranged on their behalf.
- TOGOTO Australia are based at the ‘Meeting Point’ as you exit customs. The ‘Meeting Point’ is located next to the Information Desk in the Arrivals Hall (click on link for interactive map of Melbourne Airport).
- Staff from TOGOTO will be holding a yellow and green sign reading ‘TOGOTO AUSTRALIA OVERSEAS STUDENTS’ and will be expecting you on the flight number you have given us.
- If you are arriving via a domestic flight please look for the TOGOTO driver at the carousel where you collect your luggage. Make contact with the driver before you collect your luggage.
- If you arrive at Melbourne Airport and cannot find the TOGOTO representative, please contact the Information Desk in the International Terminal Arrivals Hall or contact TOGOTO on the numbers provided below.
- This service is free from the airport to the CBD, Carlton, Parkville and North Melbourne including the Parkville campus and the Residential Colleges. The service is also free to temporary accommodation providers arranged by Arrival Services. Students travelling to further regions will be asked to pay a service fee starting from AUD$20. If you are unsure if you will be required to pay a fee, please contact Arrival Services.
- If you request the Airport Reception service, but do not use it on arrival you may be charged.
Flight and Information Changes
- If your flight information changes, please ensure you contact a staff member no less than 72 hours prior to your arrival in Melbourne.
- If your flight details change or you are delayed and you are unable to provide us with 72 hours notice, please notify one of the TOGOTO staff immediately on their phone:
T: (+ 613) 9386 9182 or Mobile: 0409 503 646 (Ellen), 0419 433 922 (Heather) (International dialing: +61 409 503 646, and +61 419 433 922)
Extra passengers
- If you have informed us that you will be bringing a friend or relative, a fee of AUD$38 will apply for each additional passenger. This fee must be paid to the TOGOTO driver upon arrival.
- If you are bringing young children aged under 2 years, please inform us directly as as we may need to make alternative airport reception arrangements for you.
Luggage
- TOGOTO recommend up to 30 kg or one or two standard suitcases, one backpack and one item of hand luggage. If you are thinking of bringing more than this amount, it is imperative that you contact staff to advise what type of luggage you intend to bring (ie. suitcases, backpacks etc) and how much your luggage weighs.
- TOGOTO cannot transport large luggage items such as surfboards, bicycles, large musical instruments or other items similar in size.
- TOGOTO will not wait for you if you have baggage arriving by freight.
- TOGOTO has the right to refuse transport to anyone bringing excessive luggage