Airport reception
New Study Abroad and Exchange students who have accepted an academic offer to the University of Melbourne can apply for the following services:
Applications must be submitted online via OASIIS .
If you request airport reception, you must apply at least 72 hours before you leave your country/state.
If you need to change your arrival details or add more information to your housing application, you may return to OASIIS at a later date.
If you have any questions, please email On Arrival Services.
Airport Reception
Airport Reception is available to commencing interstate and international students, including Study Abroad and Exchange students, arriving at Melbourne Airport (Tullamarine).
Airport pickup is not available from Avalon Airport because of the distance.
This is a free service from the airport to the CBD (Central Business District), Parkville and surrounding areas. Fees apply if:
- you are travelling to further areas than those listed above
- there are additional passengers with you (AUD$38 per person)
- you requested Airport pickup, but do not use it on arrival
If you are coming with two or more people, it may be cheaper to take a taxi from the airport (about AUD$55 to the city).
TOGOTO Pty Ltd is a shuttle-bus service used for airport reception. If you need to advise of a flight delay or change outside working hours, you must telephone TOGOTO on +61 3 9337 2593 or +61 419 433 922
Airport reception - Arrival instructions
Please note these instructions are only relevant to students who have lodged an application on OASIIS and have received a CONFIRMATION email from Arrival Services staff that the service has been arranged on their behalf. A PDF copy of these instructions is also available for download.
- TOGOTO Australia are based at the Meeting Point as you exit customs. The Meeting Point is located next to the Information Desk in the Arrivals Hall.
- Staff from TOGOTO will be holding a yellow and green sign reading "TOGOTO AUSTRALIA OVERSEAS STUDENTS" and will be expecting you on the flight number you have given us.
image: www.togoto.com.au - If you are arriving via a domestic flight please look for the TOGOTO driver at the carousel where you collect your luggage. Make contact with the driver before you collect your luggage.
- If you arrive at Melbourne Airport and cannot find the TOGOTO representative, please contact the Information Desk in the International Terminal Arrivals Hall or contact TOGOTO on the numbers provided below.
- This service is free from the airport to the CBD, Carlton, Parkville and surrounding suburbs. If you are travelling to further suburbs you will be asked to pay a service fee from $20. If you are unsure if you will need to pay a fee, please contact Arrival Services.
- If you request the Airport Reception service, but do not use it on arrival you may be charged AUD $38.
Flight and Information Changes
- If your flight information changes, please ensure you contact a staff member no less than 72 hours prior to your arrival in Melbourne.
- If your flight details change or you are delayed and you are unable to provide us with 72 hours notice, please notify one of the TOGOTO staff immediately on their phone:
T: (+ 613) 9337 2593 or Mobile: 0409 503 646 (Ellen), 0419 433 922 (Heather) (International dialing: +61 409 503 646, and +61 419 433 922)
Extra passengers
- If you have informed us that you will be bringing a friend or relative, a fee of AUD$38 will apply for each additional passenger. This fee must be paid to the TOGOTO driver upon arrival.
- If you are bringing young children aged under 2 years, please inform us directly as as we may need to make alternative airport reception arrangements for you.
Luggage
- TOGOTO recommend up to 40 kg or one or two standard suitcases, one backpack and one item of hand luggage. If you are thinking of bringing more than this amount, it is imperative that you contact staff to advise what type of luggage you intend to bring (ie. suitcases, backpacks etc) and how much your luggage weighs.
- TOGOTO cannot transport large luggage items such as surfboards, bicycles, large musical instruments or other items similar in size.
- TOGOTO will not wait for you if you have baggage arriving by freight.
- TOGOTO has the right to refuse transport to anyone bringing excessive luggage.