Airport Reception
Airport Reception is available to students who arrive at Melbourne Airport (Tullamarine). This service is free to destinations inside Zone One including Parkville and surrounding suburbs, the Residential Colleges, temporary accommodation providers and the Melbourne Welcome. Students traveling to further regions will need to pay an additional fee.
Traveling with a parent or a friend who is not studying at the University of Melbourne? You will be charged AUD$38 for each extra person. In this case it may be cheaper to catch a taxi from the airport (approx AUD$50).
You must apply for airport reception at least 72 hours prior to departure from your home country. Applications can be lodged online on OASIIS.
Please read the instructions below for all necessary information.
Airport reception - Arrival instructions
Please note these instructions are only relevant to students who have lodged an application on OASIIS and have received a CONFIRMATION email from Arrival Services staff that the service has been arranged on their behalf. A PDF copy of these instructions is also available for downloading.
- TOGOTO Australia are based at the ‘Meeting Point’ as you exit customs. The ‘Meeting Point’ is located next to the Information Desk in the Arrivals Hall (click on link for interactive map of Melbourne Airport).
- Staff from TOGOTO will be holding a yellow and green sign reading ‘TOGOTO AUSTRALIA OVERSEAS STUDENTS’ and will be expecting you on the flight number you have given us.
- If you are arriving via a domestic flight please look for the TOGOTO driver at the carousel where you collect your luggage. Make contact with the driver before you collect your luggage.
- If you arrive at Melbourne Airport and cannot find the TOGOTO representative, please contact the Information Desk in the International Terminal Arrivals Hall or contact TOGOTO on the numbers provided below.
- This service is free from the airport to the CBD, Carlton, Parkville and North Melbourne including the Parkville campus and the Residential Colleges. The service is also free to temporary accommodation providers arranged by Arrival Services. Students travelling to further regions will be asked to pay a service fee of $20.00. If you are unsure if you will be required to pay a fee, please contact Arrival Services.
- If you request the Airport Reception service, but do not use it on arrival you may be charged AUD $38.
Flight and Information Changes
- If your flight information changes, please ensure you contact a staff member no less than 72 hours prior to your arrival in Melbourne.
- If your flight details change or you are delayed and you are unable to provide us with 72 hours notice, please notify one of the TOGOTO staff immediately on their phone:
T: (+ 613) 9386 9182 or Mobile: 0409 503 646 (Ellen), 0419 433 922 (Heather) (International dialing: +61 409 503 646, and +61 419 433 922)
Extra passengers
- If you have informed us that you will be bringing a friend or relative, a fee of AUD$38 will apply for each additional passenger. This fee must be paid to the TOGOTO driver upon arrival.
- If you are bringing young children aged under 2 years, please inform us directly as as we may need to make alternative airport reception arrangements for you.
Luggage
- TOGOTO recommend up to 30 kg or one or two standard suitcases, one backpack and one item of hand luggage. If you are thinking of bringing more than this amount, it is imperative that you contact staff to advise what type of luggage you intend to bring (ie. suitcases, backpacks etc) and how much your luggage weighs.
- TOGOTO cannot transport large luggage items such as surfboards, bicycles, large musical instruments or other items similar in size.
- TOGOTO will not wait for you if you have baggage arriving by freight.
- TOGOTO has the right to refuse transport to anyone bringing excessive luggage.
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