Remission Or Refund In Special Circumstances
Appeal and Review Requirements
Under the HESA (S209-10), the student may appeal in writing within 28 days of receipt of the notice of the decision. The appeal is made to the General Manager, Enrolment Management Services.
The application will be reviewed in line with the HESA (Part 5-7) review requirements as follows:
The review must be made by:
- an officer not involved in the original decision, and
- the officer must be in a position senior to that of the person who made the original decision
The reviewing officer will be:
- a Team Leader, or
- the General Manager, EMS, or
- the Director, Student Management Services Department, or
- the Vice Principal and Academic Registrar.
The reviewing officer will either:
- Confirm the decision, or
- Vary the decision, or
- Set the decision aside and substitute a new decision.
The outcome of the review must be notified to the student within 45 days. Notification of the final decision must advise the student they are entitled under legislation to refer the matter to the Administrative Appeals Tribunal.